Bad Online Reviews? Online Reputation Management
Bad Online Reviews? It\’s called Online Reputation Management, it\’s natural for any business operation to have good and bad clients. Moreover, clients never take a step forward when placing good reviews but when they are unsatisfied they do give bad reviews or lower star ratings that effects your overall reputation online.
How does the Online Reputation effect your business?
If your online star rating is maintained above 4.4+ on review platforms, the chances are you are getting more clients to show up at the door, buying your product or services. As much as we know that some of the reviews are manipulated but a user is a strong believer on those credible sources such as: Google, Yelp, Tripadvisor etc.
On the contrary, any star ratings 4.0 or below will repel the customer and eliminate that business from the list of his choices.
So what do you do when your online reputation is consistently dropping?
If you are consistently getting bad reviews from all across then to check to see the following:
- Are the services and products qualified, according to the quality that your clients are expecting?
- Are the workers trained well to attend the clients with respect and courtesy?
- The area where the client is physically showing up is clean and in immaculate condition?
- Are you solving the client with maintenance and warranty of the product or services?
How can I take my Online ratings up hill?
Now that you know that the Online reputation is effecting your business, you would like to improve upon the ratings and increase business profitability. Things you have to know:
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- Not all businesses will have the same strategy in improving the ratings. Depending on the nature of your business, strategies to improve your star ratings on multiple platforms will differ in implementation.
- Do not counterattack the client\’s review by questioning his nature and ability to judge. His opinion is solely his own. Usually, these arguments back and forth leads to \”chaos\”, so avoid this at all cost.
- Make a flyer, \”On the spot 5% off when you give us a feedback on Google reviews.\” Start this campaign by promoting with a reward.
- Can I make the bad reviews disappear? Yes and No. Yes, because at times if the review contains some profanity or unrelated subject matter, you can ask the webmaster to remove the review. Remember this is on administrator\’s discretion whether or not he removes the review.
- Call us for technical help on getting you the right 5 star ratings on many platforms.
What else can I do?
There are many other steps that can be taken. Those steps require professionals who can handle some complicated Online reputation clean up. Example: Someone has submitted on forums, blogs, other websites where your company’s name is coming up with negativity. Then call us to discuss the strategy to improve your online reputation. For more information on EVERY IT SOLUTION please call today at 1-(800)-362-7251 or Local: 647-787-8451 & 647-961 5709
